First off, make certain that you are entering both your
username and password correctly. Both items are CaSe
SeNsAtIvE -- meaning that a username of "CollegeGuy" isn't
the same as "collegeguy". You have to enter the username and
password EXACTLY as you entered them when you signed up. Our
servers are case sensitive, and upper and lower case must be
exact or the login will be rejected. 90% of all password
problems we handle usually revolve around this issue.
Your login and password has been
disabled. This can happen because either your account has
been disabled, or a monthly charge failed. The credit card
companies have many reasons for not allowing your bill to be
processed, including change of address, lack of credit or
instructions from the cardholder.
Please call our email our
to reset your account password. Be prepared to give
details of your account so that we can verify your ownership
of the account.