Cancellations
Due to fraud issues, we do not process cancellations via email.  In order to cancel your account please send a cancellation letter to us by either U.S. Postal service or Fax.  Make sure that you include your name, your username, the fact that you want to cancel and the date you wish the cancellation to be effective.  Most importantly please remember to sign your name to the cancellation letter.

Check Payment
Your check is due in our office by your anniversary date. Accounts with late payments may be will be charged a $5 late fee and could be subject to suspension while we await your check. Sometimes it takes 2 or 3 days to process your check. If you are paying by check, please remember to include your Real Name and username, to ensure proper processing.

Returned Checks
If your check is returned by the bank, we will charge you a $25.00 Returned Check Fee. Your account will be suspended and not reactivated until your account is current.

 
Credit Card Problems

Four digit code
On the back of your card, in the signature panel, you will find two sets of digits. We need the second set. Yes, we know, some cards only have 3 digits there. That is fine.

AVS mismatch
The address information we have on file for you must match the information on your credit card billing statement. If the addresses do not match, our credit card company denies the charge.

Invalid Card Number
Usually a typing error, transposed numbers, wrong expiration date etc.

 
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